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The first edition of this groundbreaking text showed that the Statistical Process Control (SPC) paradigm of W. Edwards Deming was not at all the same as the Quality Control paradigm that has dominated American manufacturing since World War II. Its philosophy of good management, to a great extent responsible for the resurgence and success of Japanese manufacturing efforts, is rooted in a paradigm as process-oriented as physics, yet produces a friendly and fulfilling work environment. This second edition broadens its view to reveal even more of Deming's philosophy and provides more techniques for use at the managerial level. It shows readers that CEOs and service industries need SPC at least as much as production lines, and offers precise methods and guidelines for their use.

This book describes the pitfalls and traps which businesses encounter when implementing and assuring SPC. Illustrations are given from practical experience in various companies. The following subjects are discussed: implementation of SPC, activity plan for achieving statistically controlled processes, statistical tools, and lastly, consolidation and improvement of the results. Also, an extensive checklist is provided with which a business can determine to what extent it has succeeded in the actual application of SPC.

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